Serves as the senior staff member on duty during assigned shifts. This position is responsible for overseeing facility operations, ensuring a safe and welcoming environment, providing outstanding customer service, and responding to operational issues when leadership is not present.

The ideal candidate is friendly, dependable, customer focused, and capable of making sound decisions while managing the facility during evenings and weekends.

Facility Operations

• Serve as the lead staff member on duty during assigned shifts.

• Monitor facility operations and address issues as they arise.

• Conduct regular facility walkthroughs to ensure cleanliness, safety, and proper operation.

• Open and close the facility according to YMCA procedures.

• Ensure staff are following YMCA policies and procedures.

• Report maintenance, safety, or operational concerns to appropriate leadership.

Customer Service

• Provide exceptional service to members, guests, and program participants.

• Assist with member concerns and resolve issues professionally.

• Build positive relationships with members and create a welcoming environment.

• Support the Member Services team during busy periods as needed.

Safety & Risk Management

• Respond to emergencies and incidents following YMCA policies.

• Maintain a safe environment for members, guests, and staff.

• Complete incident reports and communicate concerns to leadership.

• Enforce YMCA policies and member code of conduct.

Team Support

• Provide guidance and support to staff working during assigned shifts.

• Assist departments as needed to maintain quality member experiences.

• Communicate important operational updates to leadership.

• High school diploma or equivalent required.

• Previous customer service experience required.

• Supervisory or leadership experience preferred.

• Strong communication and problem solving skills.

• Ability to make decisions independently and remain calm under pressure.

• Basic computer skills.

• CPR, AED, and First Aid certification required within 90 days of employment.

• Ability to stand and walk for extended periods.

• Ability to lift up to 30 pounds.

• Ability to respond quickly to emergency situations.

• Ability to work evenings, weekends, and holidays as needed.

• Communication

• Relationship Building

• Customer Service

• Problem Solving

• Safety Awareness

• Accountability