MISSION

To connect survivors of childhood sexual abuse with counseling, education, and support that leads to healing and the prevention of future abuse in our communities.

POSITION SUMMARY

The Processing Lead is responsible for ensuring we are good stewards of donations.  The role oversees donations intake, mission communications, pricing, processing, workflows, backroom organization & merchandise flow from donations to the sales floor. This role ensures donations are handled efficiently and safely in accordance with store quality standards and procedures, while supporting staff and coordinating volunteers in the processing area. The Back End Store Leader helps maintain consistent workflows, productivity, and safety practices while reinforcing The Mustard Seed Thrift’s mission.

 The Processing Lead position is open at the Floyd County location

RESPONSIBILITIES include but are not limited to:

• Supervise donation intake and processing operations during assigned shifts.
• Coordinate the sorting, pricing, and merchandise-preparation workflow.
• Ensure donations move efficiently from intake to floor-ready merchandise.
• Work with the Store Leader to optimize the BE layout.
• Maintain clean, organized, and safe processing and storage areas.
• Provide coaching and guidance to donation-processing associates, utility associates, and volunteers.
• Monitor quality standards for resale merchandise.
• Support furniture movement and backroom organization.
• Oversee donation volume, workflow needs, and operational concerns, addressing when possible, escalating to the Store Leader when appropriate.
• Recruit, train, and support volunteers and new hires
• Support store readiness by coordinating with front-of-store leadership, warehouse team & E-Commerce department.
• Uphold the mission and values of The Mustard Seed Thrift through leadership and example.
• Other duties as assigned.

DESIRED QUALIFICATIONS

• Previous supervisory or leadership experience.
• Strong organization and workflow coordination skills.
• Knowledge of safety practices and material handling.
• Ability to lead teams in a fast-paced environment.
• Dependable attendance and leadership reliability.
• Ability to work collaboratively with staff and volunteers.
• Retail, thrift store, or nonprofit experience preferred.

DESIRED INTERPERSONAL SKILLS

• Attention to detail and results-oriented.
• Communicates clearly and works well with others.
• Takes ownership of work and follows through without being asked.
• Adapts to change and resolves challenges calmly.
• Team-oriented, building positive connections through respectful, approachable service.
• Acts honestly, respectfully, and responsibly.
• Solves problems and adjusts to change.
• Alignment with the mission and values of Mustard Seed Thrift on Mission.
• Models Mission, values, ethical behavior, and professionalism.
• Manages time and tasks effectively.
• Helps others with respect and care.
• Ability to work independently and across multiple locations

PHYSICAL DEMANDS

• Ability to stand and walk for extended periods.
• Frequent bending, lifting, and reaching.
• Ability to lift up to 30 pounds with assistance when needed.
• Ability to push and pull carts, furniture, and rolling racks.
• Ability to work indoors and outdoors during donation intake.