Help Desk Technician

Website Mainstream Fiber Networks

About Mainstream Fiber:

“Providing leading edge fiber-optic and broadband solutions in the communities we work and serve”

Mainstream Fiber Networks is a homegrown Hoosier company dedicated to helping customers like you connect to a better life – at work, at home, or at play. Our mission is to provide fast, reliable, fiber optic internet to underserved areas across the Midwest.

Why you should apply to be a Help Desk Technician:

  • Permanent, Full-time Position
  • Pay Range: $18.00+ per hour, based on experience
  • Weekend Shift: Friday to Sunday (8am to 9 pm)
  • After two weeks of training, this position will be remote/work from home
  • Access to Company Benefits:
    • Paid Time Off
    • Medical Insurance
    • 401K

What a typical day as a Help Desk Technician might look like:

  • Assisting customers with any technical issues/needs they may have, this correspondence may be by phone or email
  • Create, update, and provide follow-up for tickets created in Mainstream customer relationship management portal
  • Ensuring timely escalation of customer problems by assigning priority and resolution
  • Provide triage and support for network and circuit outages

This job might be an outstanding fit if you:

  • HSD, or equivalent education, is required
  • Six months of related experience and/or combination of experience with technical certification/degree
  • Experience in troubleshooting basic networking related issues: including routing, switching, firewalls, and DHCP
  • Ability to communicate naturally and pleasantly over the telephone

To apply for this job please visit

Harrison Co Lifelong Learning