About Mainstream Fiber:

“Providing leading edge fiber-optic and broadband solutions in the communities we work and serve.”

Mainstream Fiber Networks is a homegrown Hoosier company dedicated to helping customers like you connect to a better life – at work, at home, or at play. Our mission is to provide fast, reliable, fiber optic internet to underserved areas across the Midwest.

Why you should apply to be a Customer Support Representative:

• Permanent, Full-time Position
• Pay Range: $13-15 per hour, based on experience
• 1st Shift: Monday to Friday 8am to 5pm
• This position will be office based environment
• Access to Company Benefits:
  • Paid Time Off
  • Medical Insurance
  • 401K

What a typical day as a Customer Support Representative might look like:

• Greet all customers professionally and with a positive demeanor over the phone, in writing, or in person
• Create, update, and provide follow-up for tickets created in Mainstream’s customer relationship management portal
• Ensure timely escalation of customer problems by assigning priority and resolution
• Answer customer requests for information

This job might be an outstanding fit if you:

• HSD, or equivalent education, is required
• 1-2 years’ experience working in a customer support position
• Ability to respond to emails, phone calls, system alerts, and create support tickets
• Ability to handle multiple calls in a short period of time

What happens next?

Once you apply, you’ll proceed to next steps if your skills and experience look like a good fit. But don’t worry-even if this position doesn’t work out, you’re still in our network. That means all our recruiter will have access to your profile, expanding your opportunities even more.