Assist the Branch Manager in all phases of branch operation and assume responsibility for the branch in the manager’s absence. 

• Assist manager with personnel management for branch staff, including but not limited to, daily supervision of tellers and personal bankers.
• Manage overall branch office operations and assure that appropriate audit controls are followed.
• Provide and maintain a professional business atmosphere within the branch.
• Assist personal bankers with customer assistance, inquiries and new accounts. 
• Supervise and schedule the work of tellers to ensure efficient teller operations. 
• Provide guidance to tellers in complex customer transactions, balancing cash, and meeting customer needs. 
• Assist tellers in locating cash discrepancies, managing unusual window transactions and answering difficult customer questions.
• Assist tellers with holds, stop payments, check verification and safety deposit box procedures and records.
• Maintain reports documenting teller outages and balancing.
• Responsible for vault cash on a daily basis, including Fed orders and shipments.

• Maintain proper cash limits for the branch while staying within set guidelines. 
• Remain informed of changes in bank services and procedures.   

• Coach staff on Sales and Service.
• Oversee the Sales and Service Performance Standards for the branch.
• Prepare and input data to maintenance and open new accounts.  Cross sell financial institution products and services to generate new business.

• Responsible for being compliant with all regulations and compliance requirements pertaining to job function.
• Represent the financial institution in public relations activities and community events.
• Carries out such other duties as may be assigned or requested.

• Bachelor’s degree and/or 3 to 5 years of experience as a personal banker.
• Knowledge of financial institution operating policies and procedures, bank regulations, employee development and public relations.
• Ability to supervise, monitor and evaluate the work of others while maintaining a positive attitude with others.