General Manager

Website Chariot Run Golf Course

Position Overview

The General Manager is accountable for all areas of the club, and on a daily basis directly manages all Club House and Golf Course Maintenance functions. They are responsible for the development and implementation of all service/operating standards and associated training that will lead to the full achievement of the club’s goals & objectives. The GM reports directly to the Executive Vice President.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Implement & monitor processes / procedures to attract incremental guest play and revenue streams.
  • Look for & implement productivity and cost savings opportunities that do not detract from guest quality and service standards.
  • Directly oversee all golf operational areas, holding the highest of standards in all facets of the overall operation.
  • Directly lead the Club House operations ensuring the highest quality and standards of food, beverage, catering, and other related services.
  • Oversee all golf course maintenance operations and will work closely with the Golf Course Superintendent in maintaining the best possible playing conditions.
  • Ensure that the club is not placed in a position of liability by non-compliance with regulatory requirements and acts of negligence or poor management decisions.
  • Be the catalyst & facilitator for the club in prioritizing long-term and short-term goals. They will execute these strategies to achieve the goals and update progress against those goals.
  • Responsible for monitoring the financial health of the club and developing budgets for approval by the EVP. Provide recommendations to adjustments of budgets and other financial matters in a timely manner to the EVP.
  • Supply monthly detailed information on monthly financial results to the EVP.
  • Determine capital budget needs, prioritization, and will manage those expenses as needed.

Personnel Management

  • Develop, maintain, and disseminate a fundamental management philosophy that recognizes our staff as a key part of our sustainable, competitive advantage.
  • Have a respectful vision to guide all club personnel toward optimal operating results, employee morale, and guest satisfaction.
  • Ensure that direct report’s goals & objectives are defined, understood, evaluated, and enhanced on a continuous basis to meet the position’s expectations. These goals & objectives are to be in alignment with achieving the General Manager’s overall objectives for the club.
  • Implement & monitor basic club personnel policies consistent with the Talent & Culture department’s desire to treat all employees fairly at all times, and compliance with laws and regulations.

Leadership

  • Responsible for providing energized, motivated leadership for key managers and staff. They are innovative and accept responsibility for club performance in all areas. Additionally, they provide consistency and continuity for the club and exhibit strong executive leadership to all areas of the club’s operation.
  • Leadership characteristics include integrity, humility, respect, and a strong moral compass. Any consistent lack of these characteristics readily identifiable by our guests, team members, or company leaders, shall be addressed by the EVP.
  • Quality communications with the EVP, team members, and guests serve is an integral part of leadership. The GM can clearly see and articulate the big picture and the road that needs to be taken.
  • Make decisions, within the scope of their position, take responsibility/ownership and share the success.
  • Be highly visible to both guests and the staff, and listen to their input, praise, and criticisms to better the club.
  • Provide innovative proactive solutions to identified issues which may be implemented within budget constraints and consistent with the company’s culture.
  • The GM is the EVP’s primary information source to external influences that could potentially affect the club. They must provide information on these issues and trends with potential impacts to the club along with recommended actions.           

Requirements

  • A degree or diploma in Business Administration, Hospitality Management, or a related field of study from an accredited university.
  • Consistent track record of employment with at least 5 years of senior leadership experience.
  • Management experience with a responsibility of at least 20 employees with a minimum of 2 direct reports.
  • Strong expertise in Service Excellence
  • General understanding of excellent public golf club & hospitality business.
  • Demonstrated professional track record in the areas of:
    • Vendor Relationship Management
    • Talent & Culture Management
    • Financial Management
    • Golf Operations
    • Golf Course Maintenance Operations
    • Food & Beverage Operations

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Physical Demands

Ability to perform moderate physical work, may be required to lift 100 lbs. occasionally, up to 50 lbs. frequently, and up to 20 lbs. constantly, performing such activities as bending, stooping, kneeling, crouching, reaching, standing, walking, pushing, lifting, and grasping for up to five hours without sitting.

This position operates around a restaurant setting. The noise level in the work environment can be loud. The employee may be exposed to hazards including, but are not limited to, cuts, slipping, tripping, falls and burns. Frequent hand washing is required.  Travel will be required to other CDN Facilities.

To apply for this job please visit www.paycomonline.net.

Harrison Co Lifelong Learning